Privacy & terms

Privacy Policy & Terms of service

Effective date: January 1, 2019

Note: This document is only available in English, as it’s the official language of commerce for our clients (B2B) and in the regions we operate. Any translated copies are not valid.

Hello there, welcome to iTILE.app, a happy project which “Cognition Empowers” and is managed through TEGELS.NL.
TEGELS.NL (“us”, “we”, or “our”) operates the https://www.itile.app website (“Service”), and all related websites, downloadable software, mobile applications, and other services provided by us and on which a link to this Privacy Policy is displayed, and all other communications with individuals though from written or oral means, such as email or phone (collectively, together with the website iTILE.app, our “Service”).

We know that you care how information about you is used and shared! This GDPR (General Data Protection Regulation) compliant Privacy Policy applies to TEGELS.NL and explains what information of yours will be collected by us when you access the iTILE.app Service (including through the websites of our partners). How the information will be used, and the choices you have associated with that data, and how you can control the collection, correction and/or deletion of information. We will not use or share your information with anyone except as described in this Privacy Policy. By visiting the Site, or by purchasing or using the Service, you agree to the collection and use of information in accordance with this policy.

Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms of service, accessible from https://www.itile.app.

 

Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you, such as your name, country , email address, or similar, when you register for an account. If you choose to purchase a product from us, we or our third-party payment processors will collect your payment information. We may send you emails to allow you to participate in interactive features of our Service when you choose to do so. If you no longer wish to receive these emails, you may unsubscribe or opt out of them by canceling your account.

Usage Data

We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

  • Session Cookies. We use Session Cookies to operate our Service.
  • Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies. We use Security Cookies for security purposes.

 

Use of Data

TEGELS.NL uses the collected data for various purposes:

  • To offer you the opportunity to create a personal, premium or business account.
  • To provide customer care and support, for example sending you our newsletter and offers.
  • To handle your purchases and payment by our payment service provider.
  • To provide, maintain and notify you about changes to our Service.
  • To allow you to participate in interactive features of our Service when you choose to do so.
  • To provide analysis or valuable information so that we can improve the Service.
  • To monitor the usage of the Service and detect, prevent and address technical issues.

We may use your email address to contact you for administrative purposes such as customer care, to address intellectual property infringement, right of privacy violations or defamation issues related to the data or Personal Data posted on the Service or with updates on promotions and events, relating to products and services offered by us and by third parties we work with. If you no longer wish to receive these emails, you may unsubscribe or opt out of them by canceling your account.

 

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction. If you are located outside The Netherlands (Europe) and choose to provide information to us, please note that we transfer the data, including Personal Data, to The Netherlands (Europe) and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

TEGELS.NL will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

 

Disclosure Of Data

We will not rent or sell your personally identifiable information to others!

 

Legal Requirements

TEGELS.NL may disclose your Personal Data in the good faith belief that such action is necessary to:

  • To comply with a legal obligation.
  • To protect and defend the rights or property of TEGELS.NL.
  • To prevent or investigate possible wrongdoing in connection with the Service.
  • To protect the personal safety of users of the Service or the public.
  • To protect against legal liability.

 

Data Retention

We only retain the Personal Data collected from a user for as long as the user’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction of legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements as follows:

  • The contents of closed accounts are deleted within 3 months of the date of closure;
  • Backups are kept for 3 months;
  • Billing information is retained for a period of 7 years as of their provision to TEGELS.NL in accordance with the accounting and taxation laws in The Netherlands.

 

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

 

Service Providers and Third Party Resources

We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

 

Hosting and Storage Of Data

  • Mailchimp (USA) is an email marketing platform we use to communicate with you. Mailchimp’s privacy policy is monitored by TRUSTe, and they have certified there compliance with the EU-U.S./Swiss-U.S. Privacy Shield Frameworks. Privacy policy: https://mailchimp.com/legal/privacy .

 

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

  • Google Analytics (USA) is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en .

 

Social Media Widgets and Plugin

Our Service makes use of several third-party resources for both functional and performance reasons. Requests to load these resources may make your IP address visible to the associated resource, who may use it in accordance with their data privacy policy. The third party resources, plugin’s and widgets are listed below:

  • Custom Facebook Feed plugin
    We use a Facebook Feed plugin to display social media content on our website. As a result, our website makes requests to Facebook’s servers in order to display images and videos. These requests make your IP address visible to Facebook, who may use it in accordance with their data privacy policy: https://www.facebook.com/about/privacy/update .
  • Like Box / Page Plugin
    We embed a Facebook widget to allow you to see information about, and “like”, our Facebook page. This widget may collect your IP address, your web browser User Agent, store and retrieve cookies on your browser, embed additional tracking, and monitor your interaction with the widget, including correlating your Facebook account with whatever action you take within the widget (such as “liking” our Facebook page), if you are logged in to Facebook. For more information about how this data may be used, please see Facebook’s data privacy policy: https://www.facebook.com/about/privacy/update .
  • Icon Font Plugin
    In order to improve performance, we load the font file used in the Facebook feed from a Content Delivery Network (MaxCDN). As a result, our website makes requests to the MaxCDN servers in order to retrieve the file. These requests make your IP address visible to MaxCDN, who may use it in accordance with their data privacy policy: https://www.maxcdn.com/legal/#pp

 

Links to Other Sites

Our Service may contain features or links to other websites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review every third-party sites or services you visit and to learn about third parties’ privacy and security policies before providing them with information.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

 

Personal Data Protection Rights (GDPR foundations)

You may update, correct, or delete your Account information and preferences at any time by accessing your Account settings page on the Service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time,

In certain circumstances, you have the following data protection rights:

  • The right to access, update or to delete the information we have on you.
  • The right of restriction and rectification.
  • The right to object and withdraw consent.
  • The right to data portability by sending you a PDF-file containing your personal data.

If you wish to access or amend any other Personal Data we hold about you, or to request that we delete or transfer any information about you that we have obtained from an Integrated (third-party) Service, you may contact us. At your request, we will have any reference to you deleted or blocked in our database. You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of the Service.

At any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law. If you believe your right to privacy granted by applicable data protection laws has been infringed upon, please contact us. You also have a right to lodge a complaint with data protection authorities: https://autoriteitpersoonsgegevens.nl .

 

Purchasing our products as timeline(s) and premium membership

By purchasing our product(s) you indicate that you have read and agree to our privacy policy and terms of service. There is a lifetime warranty on the timeline(s) and premium account, as long as data streaming service through third parties (Facebook, Inc. and the selected brands) will continue to exist and we will do business.

If you no longer want to use iTILE.app, send an email to info@itile.app to cancel all activities by deleting your account and deleting all created or shared timelines. When you submit a request to cancel your account, you lose all your rights to purchases made.

We care about our products and customers. We want to ensure that you are happy with your purchase and that our products work correctly in your environment. If you have any irresolvable issues getting one of our products to work or if you’re completely unhappy with it, we will be happy to provide a full refund. 14 days after the original purchase date, no refunds can be given.

After we have successfully processed your payment, you will be shown with a purchase confirmation screen and you will also receive an email containing the invoice of your purchase. If you have not received the email after a reasonable period of time, then please contact us. Our automated products such as timelines and premium membership can be used immediately.

 

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

Contact Us

If you have any questions about this Privacy Policy, please contact us: